Help Center
Answers to the questions people ask most, and where to go when you need a person.
Get Help
Use the Help button on any page to reach support. You can also send a message from the Contact page, or check the Service Status page for current service limits.
Support Access
Support access is off unless you turn it on. In your workspace, open Account and use the Allow Support Access setting.
Removed Items And Restore
Removing a price book item, location, cost or job document moves it to a Removed section instead of erasing it. Restore it there to use it again. Items stay in Removed until you delete them forever. Removed costs are left out of profit until you restore them. Existing quotes and invoices are not changed by removing a price book item.
A Canceled Invoice Link
If an invoice link says the invoice was canceled, the business that sent it has canceled it. Contact that business, or contact Fluush support.
Booking Requests
Customers can request a booking from your public booking page: they pick a service and a preferred time and leave their contact details. It's a request, not a confirmed appointment. You see it under Business Records > Bookings and accept or decline it there, then confirm the time with the customer directly.
Quotes And Invoices
Your quotes and invoices live in one list in your workspace. If a contractor you work with has linked your Fluush account, the quotes and invoices they send you also appear in a list under your own account, so you can find them without searching email.
Signing A Document
If a business sends you a signature request, open the link to review the document and the business's terms, then sign or decline. Your answer is recorded either way and the business can see it. Links expire; if yours has, ask the business to send a new request.
Urgent Problems
Fluush does not provide emergency dispatch or plumbing diagnosis. For anything urgent, contact local emergency services or a licensed professional.